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❓ Frequently Asked Questions

91 questions covering OJS 3.5 β€” sorted alphabetically, filterable by role.

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Showing 91 of 91 questions

QuestionCategoryRoles
A fake journal is impersonating my journal β€” what can I do?πŸ› οΈ Errors & Troubleshooting
Journal Manager
A user can't reset their password β€” what should I do as a manager?πŸ‘€ Users & Roles
Journal Manager
Are OJS themes sold on marketplaces released under GPL?🎨 Themes & Plugins
Journal Manager
Can a hosting provider help migrate my OJS from a previous host?🌐 Hosting & Setup
Site Admin
Can a reviewer change a recommendation they already submitted?✏️ Editorial Workflow
EditorReviewer
Can a single OJS installation host multiple journals?πŸš€ Getting Started
Site AdminJournal Manager
Can I add a Print on Demand option to my OJS journal?✨ Software Features
Journal Manager
Can I customise my OJS theme?🎨 Themes & Plugins
Journal Manager
Can I modify the OJS source code?ℹ️ About PKP
Site AdminGeneral
Can I perform the OJS upgrade myself?⬆️ OJS Upgrades
Site Admin
Can I try OJS before installing it?πŸš€ Getting Started
General
Can I use OJS for the submission workflow only, without publishing on it?✨ Software Features
Journal ManagerEditor
Can I use OJS to publish conference proceedings?✨ Software Features
Journal Manager
Can I use OJS to publish newsletters or magazines?✨ Software Features
Journal Manager
Can I use OJS with Crossref for DOIs?✨ Software Features
Journal ManagerEditor
Do hosting providers maintain website backups?🌐 Hosting & Setup
Site Admin
Do I need a second licence for a second OJS site?πŸ’¬ Support & Licensing
Journal ManagerSite Admin
Does OJS support open peer review?✨ Software Features
EditorReviewerJournal Manager
How can a reviewer upload an attachment after submitting their review?✏️ Editorial Workflow
EditorReviewer
How can I change the wording of reviewer recommendations?✏️ Editorial Workflow
Journal ManagerEditor
How can I contribute to OJS development?ℹ️ About PKP
Site AdminGeneral
How can I create a unique look for my OJS journal website?βš™οΈ Journal Setup & Management
Journal Manager
How can I prevent spam in OJS?πŸ› οΈ Errors & Troubleshooting
Site AdminJournal Manager
How can I start using DOIs in OJS?βš™οΈ Journal Setup & Management
Journal Manager
How can I upload public files to the journal website?βš™οΈ Journal Setup & Management
Journal Manager
How can I use a continuous publishing model in OJS?βš™οΈ Journal Setup & Management
Journal ManagerEditor
How can I use OJS for my journal?πŸš€ Getting Started
General
How can I write a plugin for OJS?ℹ️ About PKP
Site Admin
How do hosting providers handle OJS site security?🌐 Hosting & Setup
Site AdminJournal Manager
How do I add a sidebar block in OJS?βš™οΈ Journal Setup & Management
Journal Manager
How do I add another Site Administrator to OJS?πŸ‘€ Users & Roles
Site Admin
How do I cancel a review round that was accidentally opened?✏️ Editorial Workflow
Editor
How do I check which version of OJS I am running?πŸ–₯️ Site Administration
Site AdminJournal Manager
How do I create a backup of my OJS installation?πŸ–₯️ Site Administration
Site Admin
How do I delete an article from OJS?✏️ Editorial Workflow
EditorJournal Manager
How do I disable submissions for my journal?✏️ Editorial Workflow
Journal Manager
How do I install a purchased OJS theme?🎨 Themes & Plugins
Journal ManagerSite Admin
How do I interpret PHP error messages in OJS?πŸ› οΈ Errors & Troubleshooting
Site Admin
How do I know if OJS is the right software for us?✨ Software Features
Journal ManagerGeneral
How do I make galley file links appear in the issue table of contents?✏️ Editorial Workflow
EditorJournal Manager
How do I move OJS to a different server?πŸ–₯️ Site Administration
Site Admin
How do I prevent users from self-registering on my journal?πŸ‘€ Users & Roles
Journal Manager
How do I recover the Site Administrator password?πŸ‘€ Users & Roles
Site Admin
How do I remove "index.php" from OJS URLs?πŸ–₯️ Site Administration
Site Admin
How do I report a security vulnerability in OJS?ℹ️ About PKP
Site Admin
How do I send a message to all journal users?πŸ‘€ Users & Roles
Journal ManagerEditor
How do I set up an OJS hosting account?🌐 Hosting & Setup
Site AdminJournal Manager
How do I turn off email notifications in OJS?πŸ‘€ Users & Roles
General
How do I upgrade from OJS 2.x to OJS 3.x?⬆️ OJS Upgrades
Site Admin
How does PKP fund OJS development?ℹ️ About PKP
General
How long does an OJS upgrade take?⬆️ OJS Upgrades
Site AdminJournal Manager
How should file permissions be set on an OJS installation?πŸ”§ Installing & Upgrading
Site Admin
How will I know if my OJS has been hacked?πŸ”’ OJS Security
Site Admin
I forgot my OJS password β€” how do I reset it?πŸ‘€ Users & Roles
General
I get a database error after OJS installation ("Table 'ojs.journals' doesn't exist") β€” how do I fix it?πŸ”§ Installing & Upgrading
Site Admin
I see strange text like ##navigation.journalHelp## on my site β€” what does it mean?πŸ› οΈ Errors & Troubleshooting
Journal ManagerSite Admin
I uploaded a new image but the old one still appears β€” why?βš™οΈ Journal Setup & Management
Journal Manager
I want to start a new journal using OJS. Where do I start?πŸš€ Getting Started
Journal Manager
I'm an editor but I can't record an editorial decision β€” why?✏️ Editorial Workflow
Editor
Is it important to keep OJS up to date for security?πŸ”’ OJS Security
Site AdminJournal Manager
Is it possible for me to secure my own OJS site?πŸ”’ OJS Security
Site Admin
Is OJS only for open access journals?✨ Software Features
Journal ManagerGeneral
Is OJS really free to use?ℹ️ About PKP
General
Is OJS secure for e-publishing?πŸ”’ OJS Security
Site AdminJournal Manager
Is the cost for an OJS theme a one-time payment?🎨 Themes & Plugins
Journal Manager
What can I do about spam or fake user accounts?πŸ‘€ Users & Roles
Journal ManagerSite Admin
What does OJS support typically include?πŸ’¬ Support & Licensing
Journal ManagerSite Admin
What happens if my OJS site is hacked?πŸ’¬ Support & Licensing
Site AdminJournal Manager
What is an OJS theme licence?πŸ’¬ Support & Licensing
Journal Manager
What is Plugin Customization in OJS?🎨 Themes & Plugins
Journal ManagerSite Admin
What is the difference between managed OJS hosting and regular web hosting?🌐 Hosting & Setup
Site AdminJournal Manager
What is the Public Knowledge Project (PKP)?ℹ️ About PKP
General
What is Workflow Customization in OJS?🎨 Themes & Plugins
Journal ManagerEditor
What technical infrastructure and expertise do I need?πŸš€ Getting Started
Site AdminJournal Manager
Where are OJS security vulnerabilities announced?ℹ️ About PKP
Site AdminJournal Manager
Where can I find examples of live OJS journals?✨ Software Features
General
Where can I find free or affordable hosting for OJS?πŸš€ Getting Started
Journal ManagerSite Admin
Where can I find help and support for OJS?πŸš€ Getting Started
General
Where can I find help upgrading OJS to a newer version?πŸ”§ Installing & Upgrading
Site Admin
Why am I getting "You don't have access to that stage of the workflow"?πŸ‘€ Users & Roles
EditorJournal Manager
Why am I redirected back to the login page after logging in?πŸ‘€ Users & Roles
General
Why are HTML galley files not displaying or identified properly?✏️ Editorial Workflow
EditorSite Admin
Why are search results incomplete or missing on my OJS site?βš™οΈ Journal Setup & Management
Journal ManagerSite Admin
Why can't I delete a user's account?πŸ‘€ Users & Roles
Journal Manager
Why can't I edit a user in OJS?πŸ‘€ Users & Roles
Journal Manager
Why did a user not receive a notification email about a submission?✏️ Editorial Workflow
EditorJournal Manager
Why do characters appear garbled or strange on my OJS site?πŸ› οΈ Errors & Troubleshooting
Site AdminJournal Manager
Why do I get an error when trying to upload a file in OJS?πŸ› οΈ Errors & Troubleshooting
General
Why do I need to upgrade my OJS?⬆️ OJS Upgrades
Site AdminJournal Manager
Why is my OJS site not being indexed by Google Scholar?βš™οΈ Journal Setup & Management
Journal ManagerSite Admin
Will existing roles and login credentials be ported when upgrading from OJS 2.x?⬆️ OJS Upgrades
Site Admin

Answers are based on OJS 3.5. For official documentation see docs.pkp.sfu.ca and the PKP Community Forum.